Our Team | Porter-Hay Insurance

AMY RUHL CISR, CIC

Chief Operating Officer

Amy joined Porter-Hay Insurance in 2012 and has built her career through hands-on experience in Commercial Lines customer service, production, and agency operations. She has earned both her CISR and CIC designations and is passionate about supporting clients and staff, strengthening agency operations, and embracing innovation within the insurance industry. Amy and her husband, Ryan, live outside of Bishop Hill on the hobby farm where they raised their three children, several chickens and a few pigs, cows, sheep and goats. Throughout the years, Amy has been actively involved in the community through organizations including Rotary, Scouts, 4-H, and volunteering within the school. Outside of work, Amy enjoys traveling, reading, eating good food, and binge-watching Netflix.

AMY RUHL CISR, CIC

Chief Operating Officer

309-932-2134 Email Amy

KRISTEN MICHAEL

Accounting Officer

Kristen started with Porter Insurance in 2014. She lives just outside of Little York with her husband Lucas and 2 children Wyatt and Kaylee. In her spare time, she enjoys spending time with family, camping and baking.

KRISTEN MICHAEL

Accounting Officer

309-482-6111 Email Kristen

SHAYLA HALLAM, CIC

Executive Assistant

In 2018, Shayla joined the Porter-Hay team. While she now mostly works remotely, she enjoys going into the office to collaborate with co-workers, marketing representatives and insureds. Outside of work Shayla enjoys traveling, art and being outdoors with her dogs.

SHAYLA HALLAM, CIC

Executive Assistant

309-344-3646 Email Shayla

MADISON PENN

Accounting Assistant/Receptionist

Madison Penn started with Porter-Hay in October of 2024. Madison lives in the Cameron area with her parents, two sisters, and three beautiful dogs. In her spare time, she enjoys hunting, fishing, sports, crafts, playing video games, and spending time with family and friends.

MADISON PENN

Accounting Assistant/Receptionist

309-482-6111 Email Madison

WHAT OUR CLIENTS SAY?

Kylie

Lena at the Monmouth location is AMAZING. She was extremely friendly and knowledgeable. She went above and beyond to help me. I had the best experience and would highly recommend Lena at Porter-Hay Insurance in Monmouth.

Jetta

Jackie does her job very well. She makes Insurance purchasing easy. She made sure we had the correct coverage for our small business, explaining all the details on our policy.
It is a pleasure working with her! Highly recommended

T.J

Very satisfied as a customer. I work with Mark Cratty as my agent in addition to an excellent support staff. Mark has been my trusted insurance agent for over 10 years. Mark became an insurance agent learning from his well respected mother and father. I trust and depend on him for all of my insurance needs. Our relationship is built on trust, dependability, and friendship. He is a great customer advocate and insurance expert. He also is very involved with the community. He has the ability to shop various companies to find me the best coverage and value. Many of which are companies based in Illinois and not some huge outfit that’s hard to deal with. I feel no need to shop or even get a quote from anywhere else because I trust and know he’s done the work and research. Mark is very easy to contact if I ever need. Calling the office makes it very easy to pay my premiums rather than having to log into or call a major company. You call and talk to a real person, with excellent customer service.

Christina

Brenda in the Oquawka location was exceptional to work with. She had a quick turnaround time on our quotes and was able to find us cheaper rates even with having teen drivers. We moved all our property & casualty policies over to Porter Hay. I strongly suggest calling Brenda for any insurance needs!

Kayla

We just recently switched insurance companies to Porter-Hay. They have been amazing to work with. Great communication and fast responses. Fair pricing. Suzy Dekeyrel has been awesome!! Thank you for making things so easy on us!

Rick

Kyle and Brandy Johnson are an amazing team. Running a business we have so many changes and questions. These two have helped us so much through the growth and expansion of our business. They have great advise and are extremely prompt at answering questions. We lean on these two often for support and they are always there for us ready to help. We are very thankful for them.

Jeff

All the staff at Porter Hay Insurance have always been more than helpful in all our insurance needs. I feel they have our best interests as their top priority. I have recommended them to several of our friends and family.

Melissa

The team in Galva has always been incredibly helpful. I have worked with them in both professional and personal aspects and they treat every request with the utmost respect and in a very timely manner. I will always recommend Porter-Hay Galva.

Danielle

I’ve never had a question the staff couldn’t answer and every policy adjustment has been seamless. Lynn is always quick to respond and endlessly helpful. I’m grateful for the work of the Porter-Hay Insurance team!