Our Team | Porter-Hay Insurance

MICHELLE STREET CIC

Claims Specialist

Michelle began her insurance career in 1998 with a Country Financial agent then moved to Compass Insurance Partners in Leroy, IL in 2010 where her focus for the next ten years was Volunteer Fire Districts and Emergency Responders. In 2021 Michelle moved to the Galesburg area and joined Porter Hay in May. Michelle earned her Certified Insurance Service Representative designation in 2010 and the Certified Insurance Counselor designation in 2020. She lives at Oak Run with her boyfriend Geoff Schoonover who is the Superintendent of the Knoxville IL School District #202. Michelle has two grown children, Zach (Erica) and Rachael (TJ) and nine grandchildren. She enjoys gardening, exploring her new neighborhood and spending time with her family.

MICHELLE STREET CIC

Claims Specialist

309-344-3646 Email Michelle

ALYSSA FIGUEROA

Licensed CSR

Alyssa lives in Galesburg with her husband Jose, Australian shepherd/Blue heeler Ren, and 2 cats named Winry and Monty. She went to Carl Sandburg College and graduated with an associates in arts. In her free time, she enjoys putting together puzzles, taking long walks with her dog, and spending time with her family and friends.

ALYSSA FIGUEROA

Licensed CSR

309-344-3646 Email Alyssa

BETHANY SCANLAN

Licensed CSR

Bethany started working with Porter Hay in 2019 after working in banking for 5 years. Bethany lives in Monmouth with her husband, Zach and 2 daughters, Huxley and Lennox. In her spare time she enjoys baking and crafting with her daughters, being outside and spending time with her family and friends.

BETHANY SCANLAN

Licensed CSR

Email Bethany

HANNAH TORBERT CISR

Commercial Lines Account Executive

Hannah has been in the insurance industry since 2013. She graduated with an Associate’s degree from Black Hawk College in 2010. She enjoys helping people and has worked in the customer service field her entire working life. She resides in rural Galva, IL with her daughter Arleigh, and her boyfriend Zack. In her spare time Hannah enjoys spending time with her family, crafting, decorating, and being outdoors.

HANNAH TORBERT CISR

Commercial Lines Account Executive

309-932-2134 Email Hannah

HEATHER TOPPERT CISR, CRIS, AINS

Licensed Commercial Lines Senior Account Manager

Heather resides with her family in Morrison. She started her insurance career as an agent in 2012, writing both personal and commercial policies for a small agency. She went on to sharpen her commercial insurance expertise with a global brokerage in 2017, before coming to Porter-Hay as Senior Commercial Account Manager in 2024. In her free time, Heather enjoys traveling, spending time with her family and friends, kayaking, hiking, and reading. During the Spring and Summer her family is frequently found supporting her brother at the racetrack. She is a diehard fan of the Chicago Bears & Chicago Cubs, and tries to make it to a couple games each year.

HEATHER TOPPERT CISR, CRIS, AINS

Licensed Commercial Lines Senior Account Manager

309-932-2134 Email Heather

KELLY NORBERG

Licensed CSR

Kelly started her career with Progressive Insurance Riverview, FL in 2003 and returned home to the Midwest in 2022. She is licensed in Iowa and Illinois. Kelly lives in Clinton, IA with her husband Randy and 4 Hungarian Puli’s. They have 4 grown children and 6 grandchildren. Together Kelly and her husband Randy rebuilt and customized their 1970 VW Beetle. In her free time, Kelly loves spending time with her family, driving her VW Bug, collecting and restoring antiques, cooking , and gardening.

KELLY NORBERG

Licensed CSR

309-743-9556 Email Kelly

MIKAELA TOAL

Licensed CSR

Mikaela lives in Monmouth with her husband Alec, 4 year old son Rowan, Winston the Corgi & Dwight the cat. She has 10+ years working is customer service and thoroughly enjoys helping people. In her free time, she enjoys live music, golfing, and board games with friends.

MIKAELA TOAL

Licensed CSR

309-482-6111 Email Mikaela

NICHOL JOHNSON

Licensed CSR

Nichol started Porter-Hay Insurance in 2025 and earned her license as a CSR.
Nichol grew up just outside of Stronghurst where she gained her love for farming
and the outdoors. In her spare time, she enjoys being with her children, family, 3
dogs and 3 grand-doggies. Her hobbies are smoking diﬀerent varieties of meat,
hunting, boating, gardening, quilting and sewing.

NICHOL JOHNSON

Licensed CSR

309-867-2027 Email Nichol

RAYANNE INNESS

Licensed CSR

Rayanne lives in the country with her husband, Dylan, and stepson, Bentley, and they are excitedly awaiting the arrival of another little one. She enjoys spending time outdoors and loves hosting gatherings at her home for friends and family.

RAYANNE INNESS

Licensed CSR

309-344-3646 Email Rayanne

SHELBY JOHNSON

Licensed CSR

Shelby has spent her career in customer service, starting in food service and later working with seniors in nursing homes. Her diverse experience spans industries like technical support, order entry, and purchasing, but her passion has always been connecting with people. Although she’s new to the insurance world, Shelby’s dedication to taking care of customers remains unwavering. Before joining Porter-Hay, she honed her skills in various roles, always focused on building relationships and making a positive impact.

Shelby grew up in the Peoria IL area and moved to Galesburg 6 years ago. She recently married her husband in the winter of 2024, and they’re now building their dream life on a small farm outside of Alexis, where they share their home with their three fur babies. Outside of her professional life, Shelby enjoys spending time with her family—especially her nieces and nephews—and nurturing her indoor plants and garden. She also has a deep love for music and art, often participating in and enjoying local events. Shelby’s life is a beautiful blend of work, personal passions, and a deep love for the people around her.

SHELBY JOHNSON

Licensed CSR

309-344-3646 Email Shelby

TRUDY SELMAN

Commercial Lines Account Manager

Trudy started at Porter-hay in 2023, and was born and raised in Bishop Hill, helping her dad on the farm. She has 6 years of experience working in customer service. Trudy cherishes time spent with loved ones, including her three dogs, and her boyfriend Cody. Outside of work Trudy enjoys going to concerts, drag races, fishing, and an abundance of tomatoes.

TRUDY SELMAN

Commercial Lines Account Manager

309-932-2134 Email Trudy

CHAD MORSE

President

Chad started with Chuck Hay Insurance in 1997 and took over as President of Porter-Hay in 2018. Chad and his wife Amy have two children Lexi and Cayden. He has served on numerous boards including Secretary of the Planning Commission for City of Galva, Galva Economic Development Council, Finance Officer for the Hagburg-Hamilin American Legion Post, OSF Health Insurance Agents Advisory board, IMT Commercial Insurance Agents Advisory board and Finance Officer for Western Illinois QDMA Chapter. In his spare time Chad enjoys traveling, spending time with his family and working on wildlife conservation projects on the family ground.

CHAD MORSE

President

309-932-2134 Email Chad

WHAT OUR CLIENTS SAY?

Kylie

Lena at the Monmouth location is AMAZING. She was extremely friendly and knowledgeable. She went above and beyond to help me. I had the best experience and would highly recommend Lena at Porter-Hay Insurance in Monmouth.

Jetta

Jackie does her job very well. She makes Insurance purchasing easy. She made sure we had the correct coverage for our small business, explaining all the details on our policy.
It is a pleasure working with her! Highly recommended

T.J

Very satisfied as a customer. I work with Mark Cratty as my agent in addition to an excellent support staff. Mark has been my trusted insurance agent for over 10 years. Mark became an insurance agent learning from his well respected mother and father. I trust and depend on him for all of my insurance needs. Our relationship is built on trust, dependability, and friendship. He is a great customer advocate and insurance expert. He also is very involved with the community. He has the ability to shop various companies to find me the best coverage and value. Many of which are companies based in Illinois and not some huge outfit that’s hard to deal with. I feel no need to shop or even get a quote from anywhere else because I trust and know he’s done the work and research. Mark is very easy to contact if I ever need. Calling the office makes it very easy to pay my premiums rather than having to log into or call a major company. You call and talk to a real person, with excellent customer service.

Christina

Brenda in the Oquawka location was exceptional to work with. She had a quick turnaround time on our quotes and was able to find us cheaper rates even with having teen drivers. We moved all our property & casualty policies over to Porter Hay. I strongly suggest calling Brenda for any insurance needs!

Kayla

We just recently switched insurance companies to Porter-Hay. They have been amazing to work with. Great communication and fast responses. Fair pricing. Suzy Dekeyrel has been awesome!! Thank you for making things so easy on us!

Rick

Kyle and Brandy Johnson are an amazing team. Running a business we have so many changes and questions. These two have helped us so much through the growth and expansion of our business. They have great advise and are extremely prompt at answering questions. We lean on these two often for support and they are always there for us ready to help. We are very thankful for them.

Jeff

All the staff at Porter Hay Insurance have always been more than helpful in all our insurance needs. I feel they have our best interests as their top priority. I have recommended them to several of our friends and family.

Melissa

The team in Galva has always been incredibly helpful. I have worked with them in both professional and personal aspects and they treat every request with the utmost respect and in a very timely manner. I will always recommend Porter-Hay Galva.

Danielle

I’ve never had a question the staff couldn’t answer and every policy adjustment has been seamless. Lynn is always quick to respond and endlessly helpful. I’m grateful for the work of the Porter-Hay Insurance team!