Our Team | Porter-Hay Insurance

MICHELLE STREET CIC

Claims Specialist

Michelle began her insurance career in 1998 with a Country Financial agent then moved to Compass Insurance Partners in Leroy, IL in 2010 where her focus for the next ten years was Volunteer Fire Districts and Emergency Responders. In 2021 Michelle moved to the Galesburg area and joined Porter Hay in May. Michelle earned her Certified Insurance Service Representative designation in 2010 and the Certified Insurance Counselor designation in 2020. She lives at Oak Run with her boyfriend Geoff Schoonover who is the Superintendent of the Knoxville IL School District #202. Michelle has two grown children, Zach (Erica) and Rachael (TJ) and nine grandchildren. She enjoys gardening, exploring her new neighborhood and spending time with her family.

MICHELLE STREET CIC

Claims Specialist

309-344-3646 Email Michelle View Bio →

ALYSSA FIGUEROA

Licensed CSR

Alyssa lives in Galesburg with her husband Jose, Australian shepherd/Blue heeler Ren, and 2 cats named Winry and Monty. She went to Carl Sandburg College and graduated with an associates in arts. In her free time, she enjoys putting together puzzles, taking long walks with her dog, and spending time with her family and friends.

ALYSSA FIGUEROA

Licensed CSR

309-344-3646 Email Alyssa View Bio →

BETHANY SCANLAN

Licensed CSR

Bethany started working with Porter Hay in 2019 after working in banking for 5 years. Bethany lives in Monmouth with her husband, Zach and 2 daughters, Huxley and Lennox. In her spare time she enjoys baking and crafting with her daughters, being outside and spending time with her family and friends.

BETHANY SCANLAN

Licensed CSR

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HANNAH TORBERT CISR

Commercial Lines Account Executive

Hannah has been in the insurance industry since 2013. She graduated with an Associate’s degree from Black Hawk College in 2010. She enjoys helping people and has worked in the customer service field her entire working life. She resides in rural Galva, IL with her daughter Arleigh, and her boyfriend Zack. In her spare time Hannah enjoys spending time with her family, crafting, decorating, and being outdoors.

HANNAH TORBERT CISR

Commercial Lines Account Executive

309-932-2134 Email Hannah View Bio →

HEATHER TOPPERT CISR, CRIS, AINS

Licensed Commercial Lines Senior Account Manager

Heather resides with her family in Morrison. She started her insurance career as an agent in 2012, writing both personal and commercial policies for a small agency. She went on to sharpen her commercial insurance expertise with a global brokerage in 2017, before coming to Porter-Hay as Senior Commercial Account Manager in 2024. In her free time, Heather enjoys traveling, spending time with her family and friends, kayaking, hiking, and reading. During the Spring and Summer her family is frequently found supporting her brother at the racetrack. She is a diehard fan of the Chicago Bears & Chicago Cubs, and tries to make it to a couple games each year.

HEATHER TOPPERT CISR, CRIS, AINS

Licensed Commercial Lines Senior Account Manager

309-932-2134 Email Heather View Bio →

KATIE LEECH

Licensed CSR

Katie brings a unique blend of care, listening, and local expertise to the insurance world. A lifelong Quad Cities resident, Katie earned her associate degree with a focus in psychology from Blackhawk College. Before transitioning to insurance, she spent 16 years as a dedicated nanny in Bettendorf—an experience that taught her the true meaning of protecting what matters most. Katie stepped into the industry 12 years ago to help out at a State Farm office and quickly realized she had found her calling.
Katie lives in Rock Island with her boyfriend where they are raising three girls. She is a true Midwest soul who loves life’s simple pleasures, whether drinking coffee on the porch, relaxing by a bonfire, or soaking up the sun by a lake, beach, or pool. Katie also goes all out decorating for the holidays and loves nothing more than show-stopping cooking for a house full of family and friends.

KATIE LEECH

Licensed CSR

309-798-2860 Email Katie View Bio →

KELLY NORBERG

Licensed CSR

Kelly started her career with Progressive Insurance Riverview, FL in 2003 and returned home to the Midwest in 2022. She is licensed in Iowa and Illinois. Kelly lives in Clinton, IA with her husband Randy and 4 Hungarian Puli’s. They have 4 grown children and 6 grandchildren. Together Kelly and her husband Randy rebuilt and customized their 1970 VW Beetle. In her free time, Kelly loves spending time with her family, driving her VW Bug, collecting and restoring antiques, cooking , and gardening.

KELLY NORBERG

Licensed CSR

309-743-9556 Email Kelly View Bio →

MIKAELA TOAL

Licensed CSR

Mikaela lives in Monmouth with her husband Alec, 4 year old son Rowan, Winston the Corgi & Dwight the cat. She has 10+ years working is customer service and thoroughly enjoys helping people. In her free time, she enjoys live music, golfing, and board games with friends.

MIKAELA TOAL

Licensed CSR

309-482-6111 Email Mikaela View Bio →

NICHOL JOHNSON

Licensed CSR

Nichol started Porter-Hay Insurance in 2025 and earned her license as a CSR.
Nichol grew up just outside of Stronghurst where she gained her love for farming
and the outdoors. In her spare time, she enjoys being with her children, family, 3
dogs and 3 grand-doggies. Her hobbies are smoking diﬀerent varieties of meat,
hunting, boating, gardening, quilting and sewing.

NICHOL JOHNSON

Licensed CSR

309-867-2027 Email Nichol View Bio →

RAYANNE INNESS

Licensed CSR

Rayanne lives in the country with her husband, Dylan, and stepson, Bentley, and they are excitedly awaiting the arrival of another little one. She enjoys spending time outdoors and loves hosting gatherings at her home for friends and family.

RAYANNE INNESS

Licensed CSR

309-344-3646 Email Rayanne View Bio →

SHELBY JOHNSON

Licensed CSR

Shelby has spent her career in customer service, starting in food service and later working with seniors in nursing homes. Her diverse experience spans industries like technical support, order entry, and purchasing, but her passion has always been connecting with people. Although she’s new to the insurance world, Shelby’s dedication to taking care of customers remains unwavering. Before joining Porter-Hay, she honed her skills in various roles, always focused on building relationships and making a positive impact.

Shelby grew up in the Peoria IL area and moved to Galesburg 6 years ago. She recently married her husband in the winter of 2024, and they’re now building their dream life on a small farm outside of Alexis, where they share their home with their three fur babies. Outside of her professional life, Shelby enjoys spending time with her family—especially her nieces and nephews—and nurturing her indoor plants and garden. She also has a deep love for music and art, often participating in and enjoying local events. Shelby’s life is a beautiful blend of work, personal passions, and a deep love for the people around her.

SHELBY JOHNSON

Licensed CSR

309-344-3646 Email Shelby View Bio →

TRUDY SELMAN

Commercial Lines Account Manager

Trudy started at Porter-hay in 2023, and was born and raised in Bishop Hill, helping her dad on the farm. She has 6 years of experience working in customer service. Trudy cherishes time spent with loved ones, including her three dogs, and her boyfriend Cody. Outside of work Trudy enjoys going to concerts, drag races, fishing, and an abundance of tomatoes.

TRUDY SELMAN

Commercial Lines Account Manager

309-932-2134 Email Trudy View Bio →