Our Team | Porter-Hay Insurance

MICHELLE STREET CIC

Claims Specialist

Michelle began her insurance career in 1998 with a Country Financial agent then moved to Compass Insurance Partners in Leroy, IL in 2010 where her focus for the next ten years was Volunteer Fire Districts and Emergency Responders. In 2021 Michelle moved to the Galesburg area and joined Porter Hay in May. Michelle earned her Certified Insurance Service Representative designation in 2010 and the Certified Insurance Counselor designation in 2020. She lives at Oak Run with her boyfriend Geoff Schoonover who is the Superintendent of the Knoxville IL School District #202. Michelle has two grown children, Zach (Erica) and Rachael (TJ) and nine grandchildren. She enjoys gardening, exploring her new neighborhood and spending time with her family.

MICHELLE STREET CIC

Claims Specialist

309-344-3646 Email Michelle

ALYSSA INGLES

Licensed CSR

Alyssa lives in Galesburg Il with her fiancé Jose, Australian shepherd/Blue heeler Ren, and 2 cats. She went to Carl Sandburg College and graduated with an associates in arts. In her free time she enjoy putting together puzzles , taking long walks with her dog, and spending time with her family.

ALYSSA INGLES

Licensed CSR

309-344-3646 Email Alyssa

BETHANY SCANLAN

Licensed CSR

Bethany started working with Porter Hay in 2019 after working in banking for 5 years. Bethany lives in Monmouth with her husband, Zach and 2 daughters, Huxley and Lennox. In her spare time she enjoys baking and crafting with her daughters, being outside and spending time with her family and friends.

BETHANY SCANLAN

Licensed CSR

Email Bethany

BRENDA HOLFORD

Licensed CSR

Brenda started in the insurance business in 1995 with James Insurance Agency. She lives outside of Gladstone and is married to Delwin. She has 2 grown children Jessica and Tim. A new grandbaby occupies her spare time along with reading and cooking.

BRENDA HOLFORD

Licensed CSR

309-867-2027 Email Brenda

BRANDY JOHNSON

Commercial Lines Account Manager

Brandy started with Orville Minteer & Associates in 2012 and became a licensed property/casualty CSR prior to joining Porter-Hay in 2019. She lives in Andalusia IL with her husband Kyle, who also works in the agency. Brandy and Kyle have 5 adult children and in the summer enjoy boating from their riverfront home.

BRANDY JOHNSON

Commercial Lines Account Manager

309-798-2860 Email Brandy

HANNAH TORBERT

Commercial Lines Account Executive

Hannah has been in the insurance industry since 2013. She graduated with an Associate’s degree from Black Hawk College in 2010. She enjoys helping people and has worked in the customer service field her entire working life. She resides in rural Galva, IL with her daughter Arleigh, and her boyfriend Zack. In her spare time Hannah enjoys spending time with her family, crafting, decorating, and being outdoors.

HANNAH TORBERT

Commercial Lines Account Executive

309-932-2134 Email Hannah

HEATHER TOPPERT CISR, CRIS

Senior Account Manager

Heather resides with her family in Morrison. She started her insurance career as an agent in 2012, writing both personal and commercial policies for a small agency. She went on to sharpen her commercial insurance expertise with a global brokerage in 2017, before coming to Porter-Hay as Senior Commercial Account Manager in 2024. In her free time, Heather enjoys traveling, spending time with her family and friends, kayaking, hiking, and reading. During the Spring and Summer her family is frequently found supporting her brother at the racetrack. She is a diehard fan of the Chicago Bears & Chicago Cubs, and tries to make it to a couple games each year.

HEATHER TOPPERT CISR, CRIS

Senior Account Manager

309-932-2134 Email Heather

KELLY NORBERG

Licensed CSR

Kelly started her career with Progressive Insurance Riverview, FL in 2003 and returned home to the Midwest in 2022. She is licensed in Iowa and Illinois. Kelly lives in Clinton, IA with her husband Randy and 4 Hungarian Puli’s. They have 4 grown children and 6 grandchildren. Together Kelly and her husband Randy rebuilt and customized their 1970 VW Beetle. In her free time, Kelly loves spending time with her family, driving her VW Bug, collecting and restoring antiques, cooking , and gardening.

KELLY NORBERG

Licensed CSR

309-743-9556 Email Kelly

JEN FAIR

Licensed CSR

Jen started working with Porter-Hay in 2024 and is a licensed property/casualty CSR. She and her husband Brian, have 3 adult children and still follow them around to their activities and events. In Jen’s spare time, she enjoys hiking, painting, traveling or gardening.

JEN FAIR

Licensed CSR

309-798-2860 Email Jen

MIKAELA TOAL

Licensed CSR

Mikaela lives in Monmouth with her husband Alec, 4 year old son Rowan, Winston the Corgi & Dwight the cat. She has 10+ years working is customer service and thoroughly enjoys helping people. In her free time, she enjoys live music, golfing, and board games with friends.

MIKAELA TOAL

Licensed CSR

309-482-6111 Email Mikaela

RAYANNE HARRISON

Licensed CSR

Rayanne Harrison started with Porter-Hay in August of 2021. Graduated from Illinois State University in 2018 and moved back to Galesburg in 2020. Rayanne has a half Australian-Shepherd and Border Collie named Huckleberry, and she is very obsessed with him. In her spare time she enjoys spending time with her family, being outdoors, and shopping at Target way too often.

RAYANNE HARRISON

Licensed CSR

309-344-3646 Email Rayanne

TRUDY SELMAN

Commercial Lines Account Manager

Trudy started at Porter-hay in 2023, and was born and raised in Bishop Hill, helping her dad on the farm. She has 6 years of experience working in customer service. Trudy cherishes time spent with loved ones, including her three dogs, and her boyfriend Cody. Outside of work Trudy enjoys going to concerts, drag races, fishing, and an abundance of tomatoes.

TRUDY SELMAN

Commercial Lines Account Manager

309-932-2134 Email Trudy

WHAT OUR CLIENTS SAY?

Kylie

Lena at the Monmouth location is AMAZING. She was extremely friendly and knowledgeable. She went above and beyond to help me. I had the best experience and would highly recommend Lena at Porter-Hay Insurance in Monmouth.

Jetta

Jackie does her job very well. She makes Insurance purchasing easy. She made sure we had the correct coverage for our small business, explaining all the details on our policy.
It is a pleasure working with her! Highly recommended

T.J

Very satisfied as a customer. I work with Mark Cratty as my agent in addition to an excellent support staff. Mark has been my trusted insurance agent for over 10 years. Mark became an insurance agent learning from his well respected mother and father. I trust and depend on him for all of my insurance needs. Our relationship is built on trust, dependability, and friendship. He is a great customer advocate and insurance expert. He also is very involved with the community. He has the ability to shop various companies to find me the best coverage and value. Many of which are companies based in Illinois and not some huge outfit that’s hard to deal with. I feel no need to shop or even get a quote from anywhere else because I trust and know he’s done the work and research. Mark is very easy to contact if I ever need. Calling the office makes it very easy to pay my premiums rather than having to log into or call a major company. You call and talk to a real person, with excellent customer service.

Christina

Brenda in the Oquawka location was exceptional to work with. She had a quick turnaround time on our quotes and was able to find us cheaper rates even with having teen drivers. We moved all our property & casualty policies over to Porter Hay. I strongly suggest calling Brenda for any insurance needs!

Kayla

We just recently switched insurance companies to Porter-Hay. They have been amazing to work with. Great communication and fast responses. Fair pricing. Suzy Dekeyrel has been awesome!! Thank you for making things so easy on us!

Rick

Kyle and Brandy Johnson are an amazing team. Running a business we have so many changes and questions. These two have helped us so much through the growth and expansion of our business. They have great advise and are extremely prompt at answering questions. We lean on these two often for support and they are always there for us ready to help. We are very thankful for them.

Jeff

All the staff at Porter Hay Insurance have always been more than helpful in all our insurance needs. I feel they have our best interests as their top priority. I have recommended them to several of our friends and family.

Melissa

The team in Galva has always been incredibly helpful. I have worked with them in both professional and personal aspects and they treat every request with the utmost respect and in a very timely manner. I will always recommend Porter-Hay Galva.

Danielle

I’ve never had a question the staff couldn’t answer and every policy adjustment has been seamless. Lynn is always quick to respond and endlessly helpful. I’m grateful for the work of the Porter-Hay Insurance team!